They did a great job and were very thoural. Initial inspection and service.

great customer service!

They were very kind and also very Patient they didn’t rush me at all and they listen to me when I was explaining what happened to me when I was driving my car. I appreciate the help. The best part is when I went to pick up my car they gave me the keys and as I’m walking to my car with the king service person, he tries to get into the car and the doors are not opening. The car battery is dead and we have no idea how we’re gonna get in it, but he ... Read More

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Google - Nov 9, 2026

They were very kind and also very Patient they didn’t rush me at all and they listen to me when I was explaining what happened to me when I was driving my car. I appreciate the help. The best part is when I went to pick up my car they gave me the keys and as I’m walking to my car with the king service person, he tries to get into the car and the doors are not opening. The car battery is dead and we have no idea how we’re gonna get in it, but he ends up finding the Little place to put the pushed our key into the drivers side door, but even then the car would not open. I was just so funny because neither one of us knew how we were gonna get me into my car to drive off and so we went the old-fashioned way and broken my car with the little slim gym. Anyways, long story short. We were successfully able to get into my car and drive my car off the lot.Lol !!!! After getting the car back i drove it around a little and Noticed some vibration when turning the wheel. I called them and let them know about the situation, but I wanted to get a new battery before taking the car back there so I wouldn’t have the same situation happen and I let them know that before bringing the car back into them that I wanted to replace my battery First and they were very kind and told me I could bring the car back and they would inspect it for me. So as of today I am purchasing my battery and I hopefully I’m going to be able to take my car back there with no problem. Thank You Downtown Hyundai.

I bring my 2023 Hyundai Ionic 5 down from Victor, Idaho (5 hours each way when you include charging) to get its regular service. I have to take a day off of work to make this happen. I always make sure the service team understands how far I come so that nothing gets missed, as I don’t have the freedom to come back a couple of days later. Our point of contact, Ryan, was friendly and helpful, and seemed to listen to our concerns. I was hopeful this would be a positive experience (for a change). I brought my car in on ... Read More

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Google - Nov 9, 2026

I bring my 2023 Hyundai Ionic 5 down from Victor, Idaho (5 hours each way when you include charging) to get its regular service. I have to take a day off of work to make this happen. I always make sure the service team understands how far I come so that nothing gets missed, as I don’t have the freedom to come back a couple of days later. Our point of contact, Ryan, was friendly and helpful, and seemed to listen to our concerns. I was hopeful this would be a positive experience (for a change). I brought my car in on Friday 11/6 for the 30,000 mile service. I was charged $850 for an alignment and the multi-point inspection, with $600 being JUST labor charges. It was much more expensive than I expected, but we paid it and went on our way. Sunday (today) we charged up to hit the road for our 5 hour drive home…and got an alert that our coolant was empty. We pulled over and checked the coolant and it was nearly empty. We looked at our sales slip and found we had paid $200 in labor and $100 in fluid for a flush and top off of the coolant…clearly the tech flushed and filled…but didn’t take it for a spin and let the fluid recirculate before topping it off again. The alarm for this alert was dinging every few moments, so between that insanely obnoxious sound AND the fact that we wouldn’t have a location that could top off the fluid if we made it back home AND the fact that we weren’t sure we could even MAKE IT HOME….we had to stay another night. Being Sunday, every dealership and service center in the state is closed (yay, Utah). We went to O’Riley’s to try and buy the proper coolant (specifically made for Hyundai EVs) only to find it doesn’t exist outside of the dealerships. We called and emailed, trying to get in touch with SOMEONE…with no luck. So we both had to call out of work tomorrow, find help for our pets left at home, find a place to sleep tonight, and stay in SLC an extra night so we can top off the coolant (that we paid $300 for) at the dealership tomorrow, so that we can get home. This is not the first terrible experience we have had at this location. I’ve never had an experience at this location WITHOUT issues. The folks working in the service center are nice…but if the techs can’t do the job right then it doesn’t matter how nice they are. If we had any other option for an EV certified service center, then we’d absolutely take it. We’ll be there at 7:00am tomorrow to get our fluid topped off and to get a refund for the $300 fee we paid for a service that was not completed. I will update my review accordingly…

It was very difficult to get through via phone. Your phone system is terrible and has been since I tried purchasing my car. Service was fine

General maintenance advantage care with replacement of cabin filter. Priced a little high on part, but convenient because the service was being done.

Excellent service, communication, and above all very friendly

I'm pretty sure I need an alternator or something. I just spent $1700 on other things that "NEEDED" to be fixed Ken Garff said. So I got my car back and 3 days later now it's not starting doing the same thing. I work night shifts 1030pm-7am and had to take work off last night because of it. I'm very stressed right now.

Oil change

Nice people and reasonable prices for auto maintenance.

They have now twice tried to rip me off telling me my brakes were completely worn out at 25000 miles of mostly highway driving although they don't lie to me at every oil change. Fortunately I pulled my wheels and took pictures of my brake pads after the first attempt at less than 20000 miles. They are currently at 75%, so not worn out.

Would NOT recommend! I initially brought my car in to have a daytime running light fixed. They told me the bulb was contaminated and needed to be replaced, so I approved the repair. When I picked up my car, the warning light was still on, indicating the issue had not been resolved. I went back, and they moved something under the hood, which temporarily seemed to fix it. When the warning light came back on, I had to bring it in a second time. They then quoted me over $1,000 because the headlight assembly needed to be replaced. By then I ... Read More

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Google - Oct 24, 2026

Would NOT recommend! I initially brought my car in to have a daytime running light fixed. They told me the bulb was contaminated and needed to be replaced, so I approved the repair. When I picked up my car, the warning light was still on, indicating the issue had not been resolved. I went back, and they moved something under the hood, which temporarily seemed to fix it. When the warning light came back on, I had to bring it in a second time. They then quoted me over $1,000 because the headlight assembly needed to be replaced. By then I found out that during my first visit, they had replaced the headlight instead of the daytime running light I originally brought the car in for. I declined the additional $1,000 in repairs and was then told I owed $230 for the inspection. At this point, I had paid for both visits, labor, and a replacement part that did not address the original issue. Despite explaining my frustration, they insisted I pay the inspection fee to get my car back. This experience was incredibly frustrating, and I felt they failed to listen to my concerns, misdiagnosed the issue, and charged me for work that did not fix the problem. I would not trust them with my vehicle or recommend their services.

Came in to get a diagnostic on my sonata dealt with Ryan in the service department he was great at communicating with me every step of the way and got my car back on track for me.

Advantage Care oil change and tire rotation is a bargain.

Very friendly and helpful staff

Great employees. Did a wonderful job on my car. Thank you!!!

Fantastic and took the initiative when I was getting routine maintenance to mention the recall fix (that’s free) and do it with me having to schedule a separate date

Great customer service. And freindly workers

Rude, don't know how to talk to there customers. I went in for an oil change and I was told that I had a small oil leak that wasn't important but to keep an eye on it? On top of that they didn't top off any fluids or anything.

Always professional.

Best costumer Service..

They bib good

Always great, fair-priced service!

I had an EXCELLENT experience getting my oil changed along with a vehicle inspection and tire rotation.

Service was exceptional & timely!

Ken Garff Hyundai downtown has always taken good care of me. I especially like the advantage care service. I feel like it’s a really good deal and appreciate the video and inspection.

Appointment for routine maintenance scheduled. Woke up to a flat tire. I callled to inform the service dept. about the flat and was told not to inject the tire goo that came with the car in lieu of a spare and they sent a tow truck. The tow truck driver found a screw in the tire and thought it would be an easy fix. The car was delivered at 8 AM for the 7:30 appointment. Apparently it was not even looked at until after 1:30 and not serviced that day. I was told they would not repair the flat and I would need ... Read More

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Google - Oct 6, 2026

Appointment for routine maintenance scheduled. Woke up to a flat tire. I callled to inform the service dept. about the flat and was told not to inject the tire goo that came with the car in lieu of a spare and they sent a tow truck. The tow truck driver found a screw in the tire and thought it would be an easy fix. The car was delivered at 8 AM for the 7:30 appointment. Apparently it was not even looked at until after 1:30 and not serviced that day. I was told they would not repair the flat and I would need a new tire and they could not get a tire until the next week. (with an all-wheel drive vehicle replacing one tire is generally not recommended if the tread of the remaining tires is significant). I was headed out of town the next day and was planning on taking that vehicle. I was refused a loaner for the week. After that week, the care received the routine maintenance and I requested they fill the flat with air and I would take it to my personal neighborhood Foothill Tire Pros. They did not agree that the tire needed to be replaced and repaired the flat, and I am now happy. However, I am not so happy with your service department!

Engine replacement under warranty. Nice new rental car all the time they took for repairs. Sonata runs nice now!

Always feel good bringing my car here. They’re quick and efficient, friendly and take care of problems.

I took my car for an oil and transmission maintenance. They returned the vehicle with a loud muffle sound which wasn’t there before. I drove back and asked me to leave the car over the weekend which was extremely inconvenient. After 30min, they found the issue and it was something they did wrong. Stay away from this place. I will NEVER bring my car to them.

It was a good experience. Steven was very kind and got me rides to and from home. The only reason they didn't get a 5 was because when I got there I stood (as the only customer) there in front of the 4 desks available for a very long time with everyone just talking and doing their thing, while they ignored me for 2-3 minutes.

Great experience, great people to work with and no high pressure sales can’t wait to go back when I’m actually ready to buy a car

Serviced for a recall on my Hyundai Kona. Exceptional service and did not have to wait long.

Very efficient experience. If I lived in the area this would be my go to location. They even got my recalls done when my local dealer was still waiting for parts.

This is the third car I’ve purchased from Ken Garff. As per the usual they walked me through the buying process step by step and catered to our time and comfort the whole experience. I’ll probably never buy a car anywhere else. I love the service plan and everything that they include with the warranties.

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This dealer did a phenomenal job with the whole process. They communicated everything so well and were so helpful. I’ve never had a car purchasing experience that is better than this.

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Hi, I had a great experience with your dealership. Zach, the sales agent was very helpful and was able to find the exact model and color of the car we were looking for.

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Hi, you guy's helped me out with getting a new car for my mom. Zach Roberts was my salesperson and his cousin breidan in finance were fantastic in getting the job done period! Me and my mom just went to thank all of you so much!!!

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Overall, every employee we interacted with was approachable, helpful, and genuinely appreciative of our business. We felt well taken care of throughout the entire process and are grateful for the positive experience.

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Got a lease with them, very nice and helped me understand the lease and insurance. Jared was great and even negotiated the price down.

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Well the oil change was fine but 4 days later the splash guard fell off of the bottom of the car while I was driving on the I-15. The tow truck driver blamed it on the oil change, the splash guard was not attached correctly.

Zach was awesome 👍😎 will look for him next time I go car shopping , everyone else stopped by and filled me in what they do and how they could help if I needed it. Was offered drinks by several people.doughnuts to,thanked me for my military service .. all and all wonderful experience 😁😁

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had an amazing experience at Hyundai Downtown! After visiting several other Hyundai dealerships, this team truly went above and beyond. They were incredibly helpful, accommodating, and genuinely worked hard to make everything happen. I never felt pressured and felt like they actually cared about getting me into the right vehicle. I’m so happy with my purchase and would absolutely recommend Hyundai Downtown to anyone looking for a great car-buying experience! ❤️

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Excellent customer service and kindness of family member of someone deployed and in need of help

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They were incredibly helpful and were able to find the particular car I was looking for even though they had sold the last one on the lot. Highly recommend!

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Carlos was great and easy to work with. I felt no pressure to buy. He wanted to help make something work for us.

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Efficient capable and helpful people provide a great experience to purchase your vehicles. Would recommend them to anyone interested in purchasing a vehicle.

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Zach, Breidan and Jose were amazing host for my family. I appreciate their time and patience for helping my family and I get into some new cars. Thanks guys!!

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I would strongly recommend your department review communication processes. Texting (especially when my text responses said "please call me") is an inappropriate form of communication. If my conversation is still available on your work phone with Collin, I'd love for you to review it- with particular attention to the timestamps. Responses take 3-5 days, at times even 2 weeks, and they rarely address the questions I asked. To choose one word to describe my 2 months in dealing with your department, I'd say- neglected. The only way to get any sort of update was to go in person ... Read More

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Google - Aug 26, 2026

I would strongly recommend your department review communication processes. Texting (especially when my text responses said "please call me") is an inappropriate form of communication. If my conversation is still available on your work phone with Collin, I'd love for you to review it- with particular attention to the timestamps. Responses take 3-5 days, at times even 2 weeks, and they rarely address the questions I asked. To choose one word to describe my 2 months in dealing with your department, I'd say- neglected. The only way to get any sort of update was to go in person and speak with someone else (Nephi was particularly helpful). It took 1.5 months of asking to get into a loaner car. Even if an update is "we dont have any update yet, things are processing", that is preferred over silence. I was all in on buying a new engine to save a car I loved, but instead I bought a new Toyota before you even had the paperwork done.

Team affect! My salesman was low pressure, listened, and make very good suggestions. We weren't planning on buying new, but after he explained the offers available we considered it. We went to lunch and reviewed the offered he gave us. It is a real deal. The finance guy was the same way. He explained the different warranties and gave us discounts we didn't know to even ask for. The Manager came by a couple times just to put us at ease. In the end, we got the car we really wanted with more features than we knew were ... Read More

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DealerRater - Aug 23, 2026

Team affect! My salesman was low pressure, listened, and make very good suggestions. We weren't planning on buying new, but after he explained the offers available we considered it. We went to lunch and reviewed the offered he gave us. It is a real deal. The finance guy was the same way. He explained the different warranties and gave us discounts we didn't know to even ask for. The Manager came by a couple times just to put us at ease. In the end, we got the car we really wanted with more features than we knew were available. Also the car is protected from everything. Super happy with our purchase!!

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Fantastic dealership, easy to work with good prices. This is my 4th purchase with this dealership

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I didn't appreciate how I felt so led on about the amount of time it would take for them to do the inspection. I came in with concerns getting up to speed on the freeway (the steering wheel would shimmy at 60 mph). I arrived 30 minutes after they opened on a Thursday and had an appointment booked. Regardless of that, it took them 10+ minutes to get around to me. The service rep they assigned me to did not call back when they said they would. On top of that, the rep didn't email me with all the tire options ... Read More

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Google - Aug 12, 2026

I didn't appreciate how I felt so led on about the amount of time it would take for them to do the inspection. I came in with concerns getting up to speed on the freeway (the steering wheel would shimmy at 60 mph). I arrived 30 minutes after they opened on a Thursday and had an appointment booked. Regardless of that, it took them 10+ minutes to get around to me. The service rep they assigned me to did not call back when they said they would. On top of that, the rep didn't email me with all the tire options like they said they would. When I initially came in, they made it seem as if the car inspection would be done the same day. I'm glad I didn't waste my time sitting there in the waiting area. When they finally called around 4:30 pm, it was too late for me to come get the car in time due to rush hour traffic. I felt pressured to do an alignment too but alignment wasn't the actual issue at all. The service person on the video just said I had two options, either rotate the current tires or buy new ones and get an alignment. The sales person was pressuring to get the new tires ASAP, yet they didn't have the tires in stock, meaning my car would be sitting there for even more days. My car just had older tires from the person that sold me the car earlier this year. I ended up having the service department rotate my old tires ($544.10 for that plus a recall that should have been fixed years ago but was no longer covered under warranty) and went and bought new tires at Costco. It was much easier and less hassle going the Costco route.

They were inclined to work with me where another dealership balked at cutting any slack. They also let me bring my Chiweenie with a bellyband and harness. I didn't want him alone all day, and he loves people.

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Sales person didn’t have time to explain the features of the car. He was more interested in the next sale. Not sure that I got the Costco discount.

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Our salesman was professional and the people in finance were also very up front and kind.

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!!!DO NOT BUY A USED CAR FROM THIS DEALERSHIP!!! I bought my used car from them just 4 days ago and my front skid plate has already fallen off due to the Ken Garff team either failing to put on the connectors properly or just not putting them on in the first place. The only reason why it didn't fall off sooner is because I've been driving/parking insanely carefully and taking nothing but smooth roads. When asked to cover the costs of replacing the skid plate (due to Ken Garff's negligence), Lola, the manager/financer, rudely insinuated ... Read More

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DealerRater - Aug 6, 2026

!!!DO NOT BUY A USED CAR FROM THIS DEALERSHIP!!! I bought my used car from them just 4 days ago and my front skid plate has already fallen off due to the Ken Garff team either failing to put on the connectors properly or just not putting them on in the first place. The only reason why it didn't fall off sooner is because I've been driving/parking insanely carefully and taking nothing but smooth roads. When asked to cover the costs of replacing the skid plate (due to Ken Garff's negligence), Lola, the manager/financer, rudely insinuated that it was my fault due to bad driving. Her fallback was that they claim to have completed a 180-point inspection on the car, however, when asked for any evidence (photos/vids from the inspection) that the skid plate was properly secured, she informed me that they had nothing. So, the only evidence that any inspection had been done at all, was a single sheet of paper with a check mark on it. The 180-point inspection is not your friend, it is there to be used as a weapon against you. I now have to cough up hundreds of dollars in repairs all thanks to Ken Garff Hyundai's mistake and negligence. Worst of all, combining this skid plate issue with the car's scratched lower bumper and missing lower molding, it's clear that the car has a damaged history, and Ken Garff, with their 180-point inspection, obviously knew this and chose to refrain from informing me. Additionally, when Lola went to check on something for "just one second" she left me waiting there for almost ten minutes, and on my way out, I found her standing outside doing nothing. Ken Garff is more than happy to prioritize money over you, keep important information about the car to themselves, and then leave you out to dry when you ask them to hold themselves accountable for their own mistakes. If you're looking for a reliable used car at a trustworthy, honorable, and empathetic dealership, then Ken Garff Hyundai should be your last option.

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The sales people we worked with were Sienna Rencher and Lola Ramos. Sienna was patient, knowledgeable and very helpful showing and describing many car advanced features. Together with her manager, Lola Ramos, they made sure that none of our questions were left unanswered. The sale was processed professionally and fast.

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We found the car we wanted (2024 Tucson Hybrid Touring) at the Ken Garf Hyundai Downtown dealership. The sale went fast and smoothly.

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Seat belt broken. Kept car 4 days. Seat belt still broken.

1st time buyer at Ken Garff downtown. Experience was relatively smooth and non pressured. I'd consider them in the future so another car purchases

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Easy to work with. Friendly. Knowledgeable. Willing to go the extra mile to make you happy with your purchase.

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I called and told the salesperson the model I was looking to see and test drive. He told me they had one coming in soon. Once it arrived, he called me. I met my wife at their downtown location. We test drove it, liked it, and bought it that evening. Very easy! No pressure or effort to sell me add on protections that I didn't want. Good job! Fair deal.

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Brought my car in for recall service on a Thursday morning. I expected this would take all day so I planned to wait since they didn’t have a loaner. After 1.5hrs they told me a loaner became available and gave it to me because my car services would be finished by following day, Friday morning. This was much appreciated. I came back Friday morning to pick up my vehicle. They did a software update which I noticed on Monday was not done correctly since my Navigation and Map features were complete deleted and it affected other features that I ... Read More

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Google - Jul 31, 2026

Brought my car in for recall service on a Thursday morning. I expected this would take all day so I planned to wait since they didn’t have a loaner. After 1.5hrs they told me a loaner became available and gave it to me because my car services would be finished by following day, Friday morning. This was much appreciated. I came back Friday morning to pick up my vehicle. They did a software update which I noticed on Monday was not done correctly since my Navigation and Map features were complete deleted and it affected other features that I was unable to use. I Called Tuesday to schedule service for Wednesday morning. I was told upon drop off that they would keep my car for 2 days to diagnose the problem they caused with the software update they performed poorly and didn’t check before giving me back my vehicle the Friday prior, but they couldn’t give a loaner. I live an hour away and they wouldn’t get me a Uber home. I had to wait until my husband was available at work to have me Uber to him 35min away to get his car. No I’m inconveniencing my husbands workday. I get an update midday on Thursday that they are doing a recall service I opted NOT to have done at this time…when I told them I opted out of that the week prior with their service advisor I was told I don’t have that option and they are legally obligated to do this maintenance. That’s not what I was told the prior week when I was there for recall service maintenance. They let me opt out so I could think about that service since I was told it would take 2 days to complete. This time I was told I had no choice and the technician was already getting started on it without my consent for service. I had to leave my car another day for pickup Friday midday. This dealership gave nothing but inconvenience after inconvenience and I was made to feel like it was no big deal to have to drive back and forth two separate service appts, two separate weeks, where they had my car a total of 5 days providing little to no customer service (especially the second return appt). I will not be coming back to Ken Garff Hyundai. It’s not worth the hour drive from my home.

My partner took her Hyundai Santa Fe to Ken Garff Hyundai Downtown for a highway safety concern involving the vehicle's performance on long drives, yet the issue was never properly tested. Instead, the explanations given over the phone didn't match what was shown on the multipoint inspection report, making the recommendations difficult to trust. To make matters worse, the vehicle sat at the dealership for three days with little to no progress, and no loaner or alternate transportation was provided. We ended up spending a significant amount on Uber rides while waiting. Poor communication, no sense of urgency, ... Read More

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Google - Jul 30, 2026

My partner took her Hyundai Santa Fe to Ken Garff Hyundai Downtown for a highway safety concern involving the vehicle's performance on long drives, yet the issue was never properly tested. Instead, the explanations given over the phone didn't match what was shown on the multipoint inspection report, making the recommendations difficult to trust. To make matters worse, the vehicle sat at the dealership for three days with little to no progress, and no loaner or alternate transportation was provided. We ended up spending a significant amount on Uber rides while waiting. Poor communication, no sense of urgency, and inconsistent information made this one of the worst service experiences we've had. It's disappointing to see a dealership representing Hyundai operate this way. What a waste of Hyundai's reputation.

I had an extremely frustrating and disappointing experience with Ken Graff Hyundai Downtown Service. I dropped off my car (Santa Fe Hybrid 2025) on July 28th at 4pm for a service and a serious safety concern. My engine doesn't pick up properly during highway or long drives. I explained this clearly and was told the car would be test driven if I left it for a day and that I could pick it up the next day around 4pm. But on July 29th, nothing happened until late afternoon. I had to call at 3pm, and only then was I told ... Read More

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Google - Jul 30, 2026

I had an extremely frustrating and disappointing experience with Ken Graff Hyundai Downtown Service. I dropped off my car (Santa Fe Hybrid 2025) on July 28th at 4pm for a service and a serious safety concern. My engine doesn't pick up properly during highway or long drives. I explained this clearly and was told the car would be test driven if I left it for a day and that I could pick it up the next day around 4pm. But on July 29th, nothing happened until late afternoon. I had to call at 3pm, and only then was I told they had just started looking at it. They mentioned a recall for the seatbelt and pushed my pickup to around 5:30 or 6. When I confirmed whether they had actually done the long drive test, they hadn't, just drove it uphill and said everything seemed fine. I asked for confirmation in writing, and suddenly they said they'd need to keep the car another day. By July 30th at 2pm, the car still hadn't moved. I was told they didn't have anyone available to do a long test drive. All communication came only after I called, never proactive. I also had a concern about the multipoint inspection showing red on a visual tank item, but then being pushed toward fuel injection work, which was not clearly explained. I spoke with Ryan and requested to speak with the manager, Tony. This has been one of the worst service experiences I've ever had. I expected more accountability and urgency for a highway safety concern. Unfortunately, based on this experience, I can't recommend this service department.

Zach was AMAZING!!! He was able to accommodate our needs and brought a vehicle in from another state that was to our liking as well as give us a loaner vehicle until our new one arrived. How does that? Well Ken Garff does say “We Hear You” and they did as well us beat their competitor. They did not only gain a sale they gained a customer for life!

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Isaac was fantastic to work with. He helped me stick to my budget and got me more than I was expecting with the car I wanted! Excellent customer service all around. I bought a new car in 3 hours total!

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This was my best experience by far in buying a new car!! Thank you, Jackson for making it happen!

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The sales and finance people were helpful, prompt, accommodating, and friendly. Excellent car buying experience all around.

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Everyone at the dealership were super helpful through the whole process without putting pressure on me. Numair -- my salesperson -- was especially great, taking time to answer all my questions and making sure the car was going to be exactly what I wanted. This was one

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They were Friendly, and helpful. I felt like I was at the Olive Garden, “they treat you like Family”. Over all great experience.

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Service department is impossible to get a real person. After a week of me trying to talk to a service tech, I had to drive to them to speak to an actual person.

My experience wasn’t isn’t good my thermostat housing is still leaking

Worst experience I have ever had at a car dealership.

Before bringing my car in I called in and made sure that the service that I wanted was covered. I was assured that it was covered under warranty and that they would be able to take care of it. So I made an appointment for 7:10 a.m. the next morning. I then drove about 50 minutes to get into my appointment only to find out that they were going to charge me for it. I was told that if it's a service that I can do at home by myself then they charge for it. It was a software update ... Read More

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Google - Apr 25, 2026

Before bringing my car in I called in and made sure that the service that I wanted was covered. I was assured that it was covered under warranty and that they would be able to take care of it. So I made an appointment for 7:10 a.m. the next morning. I then drove about 50 minutes to get into my appointment only to find out that they were going to charge me for it. I was told that if it's a service that I can do at home by myself then they charge for it. It was a software update in my vehicle has been running glitchy. I was super disappointed and not impressed at all, especially where I called beforehand to make sure that it was all going to be good.

3 hours for an oil change, but told around an hour upon arrival. Was on my lunch for work, never made it back to work that day. Multiple workers told me they'd check on it at various points in that 3 hours, not one ever followed up. I eventually noticed my own car in the parking lot, and pointed it out to them. I have no idea how long my car had been done. I do know that I won't be using the other oil changes that I prepaid for, no thanks.