Customer Testimonials
They did a great job and were very thoural. Initial inspection and service.
great customer service!
They were very kind and also very Patient they didn’t rush me at all and they listen to me when I was explaining what happened to me when I was driving my car. I appreciate the help.
The best part is when I went to pick up my car they gave me the keys and as I’m walking to my car with the king service person, he tries to get into the car and the doors are not opening. The car battery is dead and we have no idea how we’re gonna get in it, but he ... Read More Google - Nov 9, 2026
It was very difficult to get through via phone. Your phone system is terrible and has been since I tried purchasing my car. Service was fine
General maintenance advantage care with replacement of cabin filter. Priced a little high on part, but convenient because the service was being done.
Excellent service, communication, and above all very friendly
Oil change
Nice people and reasonable prices for auto maintenance.
Came in to get a diagnostic on my sonata dealt with Ryan in the service department he was great at communicating with me every step of the way and got my car back on track for me.
Advantage Care oil change and tire rotation is a bargain.
Very friendly and helpful staff
Great employees. Did a wonderful job on my car. Thank you!!!
Fantastic and took the initiative when I was getting routine maintenance to mention the recall fix (that’s free) and do it with me having to schedule a separate date
Great customer service. And freindly workers
Always professional.
Best costumer Service..
They bib good
Always great, fair-priced service!
I had an EXCELLENT experience getting my oil changed along with a vehicle inspection and tire rotation.
Service was exceptional & timely!
Ken Garff Hyundai downtown has always taken good care of me. I especially like the advantage care service. I feel like it’s a really good deal and appreciate the video and inspection.
Engine replacement under warranty. Nice new rental car all the time they took for repairs. Sonata runs nice now!
Always feel good bringing my car here. They’re quick and efficient, friendly and take care of problems.
It was a good experience. Steven was very kind and got me rides to and from home. The only reason they didn't get a 5 was because when I got there I stood (as the only customer) there in front of the 4 desks available for a very long time with everyone just talking and doing their thing, while they ignored me for 2-3 minutes.
Great experience, great people to work with and no high pressure sales can’t wait to go back when I’m actually ready to buy a car
Serviced for a recall on my Hyundai Kona. Exceptional service and did not have to wait long.
Very efficient experience. If I lived in the area this would be my go to location. They even got my recalls done when my local dealer was still waiting for parts.
This is the third car I’ve purchased from Ken Garff. As per the usual they walked me through the buying process step by step and catered to our time and comfort the whole experience. I’ll probably never buy a car anywhere else. I love the service plan and everything that they include with the warranties.
This dealer did a phenomenal job with the whole process. They communicated everything so well and were so helpful. I’ve never had a car purchasing experience that is better than this.
Hi, I had a great experience with your dealership. Zach, the sales agent was very helpful and was able to find the exact model and color of the car we were looking for.
Hi, you guy's helped me out with getting a new car for my mom. Zach Roberts was my salesperson and his cousin breidan in finance were fantastic in getting the job done period! Me and my mom just went to thank all of you so much!!!
Overall, every employee we interacted with was approachable, helpful, and genuinely appreciative of our business. We felt well taken care of throughout the entire process and are grateful for the positive experience.
Got a lease with them, very nice and helped me understand the lease and insurance. Jared was great and even negotiated the price down.
Zach was awesome 👍😎 will look for him next time I go car shopping , everyone else stopped by and filled me in what they do and how they could help if I needed it. Was offered drinks by several people.doughnuts to,thanked me for my military service .. all and all wonderful experience 😁😁
had an amazing experience at Hyundai Downtown! After visiting several other Hyundai dealerships, this team truly went above and beyond. They were incredibly helpful, accommodating, and genuinely worked hard to make everything happen. I never felt pressured and felt like they actually cared about getting me into the right vehicle. I’m so happy with my purchase and would absolutely recommend Hyundai Downtown to anyone looking for a great car-buying experience! ❤️
Excellent customer service and kindness of family member of someone deployed and in need of help
They were incredibly helpful and were able to find the particular car I was looking for even though they had sold the last one on the lot. Highly recommend!
Carlos was great and easy to work with. I felt no pressure to buy. He wanted to help make something work for us.
Efficient capable and helpful people provide a great experience to purchase your vehicles. Would recommend them to anyone interested in purchasing a vehicle.
Zach, Breidan and Jose were amazing host for my family. I appreciate their time and patience for helping my family and I get into some new cars. Thanks guys!!
Team affect! My salesman was low pressure, listened, and make very good suggestions. We weren't planning on buying new, but after he explained the offers available we considered it. We went to lunch and reviewed the offered he gave us. It is a real deal. The finance guy was the same way. He explained the different warranties and gave us discounts we didn't know to even ask for. The Manager came by a couple times just to put us at ease.
In the end, we got the car we really wanted with more features than we knew were ... Read More DealerRater - Aug 23, 2026
Fantastic dealership, easy to work with good prices. This is my 4th purchase with this dealership
They were inclined to work with me where another dealership balked at cutting any slack. They also let me bring my Chiweenie with a bellyband and harness. I didn't want him alone all day, and he loves people.
Our salesman was professional and the people in finance were also very up front and kind.
The sales people we worked with were Sienna Rencher and Lola Ramos. Sienna was patient, knowledgeable and very helpful showing and describing many car advanced features. Together with her manager, Lola Ramos, they made sure that none of our questions were left unanswered. The sale was processed professionally and fast.
We found the car we wanted (2024 Tucson Hybrid Touring) at the Ken Garf Hyundai Downtown dealership. The sale went fast and smoothly.
1st time buyer at Ken Garff downtown. Experience was relatively smooth and non pressured. I'd consider them in the future so another car purchases
Easy to work with. Friendly. Knowledgeable. Willing to go the extra mile to make you happy with your purchase.
I called and told the salesperson the model I was looking to see and test drive. He told me they had one coming in soon. Once it arrived, he called me. I met my wife at their downtown location. We test drove it, liked it, and bought it that evening. Very easy! No pressure or effort to sell me add on protections that I didn't want. Good job! Fair deal.
Zach was AMAZING!!! He was able to accommodate our needs and brought a vehicle in from another state that was to our liking as well as give us a loaner vehicle until our new one arrived. How does that? Well Ken Garff does say “We Hear You” and they did as well us beat their competitor. They did not only gain a sale they gained a customer for life!
Isaac was fantastic to work with. He helped me stick to my budget and got me more than I was expecting with the car I wanted! Excellent customer service all around. I bought a new car in 3 hours total!
This was my best experience by far in buying a new car!! Thank you, Jackson for making it happen!
The sales and finance people were helpful, prompt, accommodating, and friendly. Excellent car buying experience all around.
Everyone at the dealership were super helpful through the whole process without putting pressure on me. Numair -- my salesperson -- was especially great, taking time to answer all my questions and making sure the car was going to be exactly what I wanted. This was one
They were Friendly, and helpful. I felt like I was at the Olive Garden, “they treat you like Family”. Over all great experience.
Best car buying experience in my entire life. No pressure. No back door conversations with sales manager or finance. The entire process was quick and painless. The sales person, David Suljic was excellent. I would definitely purchase again from David at this dealership. Also the finance person Lola was pleasant. No high sales pressure. Overall extremely pleased with this car buying experience
One of the better experiences I've had at a car dealership. Kielle took REALLY good care of us. Absolutely no xx, straight-forward, honest. It took less than an hour for us to test drive and sign. Buying a car can be one of the most stressful, pain-in-the-xxx experiences one must undertake in life; it really helps when the salesperson is on your side. Thanks a million, Keille!
My TPMS light came on in my car I just bought from a different dealer and I was near these guys so I stopped in and they reset the sensor for me and didn't even charge me!!
David Suljic and Mollie Prince did an amazing job for me we had a 5 seat car and three kids which was very close quarters and decided it was time to upgrade to an SUV David found a perfect vehicle to fit our needs and what we wanted to pay and David and Mollie stayed over an hour late to help us get into the vehicle would highly recommend these two amazing individuals
If your credit is not great & you need to get into a quality vehicle, Ken Garff Hyundai is the place to go. Six years ago we had no room to be picky & they got us into a very nice Mazda 3 that we loved for years. Today, (I wish our credit situation was better, but it’s not) they got us into a very nice Subaru SUV that we were so proud to drive home. These people care! Totally different sales people from six years ago but the culture is the same. We will go there next time too! ... Read More DealerRater - Dec 24, 2018
To tell you the truth, I'm only looking for an A to B car, not a night club on wheels. Getting a good quality basic car with a fair amount of warranty backing is all that I really needed and wound up getting. Added to that, my sales rep was pretty much on point with my wants and needs and didn't try any high pressure techniques. Just a couple to a few papers to sign and I'm out the door with more debt LOL
We arranged the deal over the internet and phone I was emailed exact copies of what the dealer's price was and we negotiated an agreeable price over the phone We set a time to run down and sign the paperwork which had no extra charges or pushy salesman trying to do the add on stuff We were at the dealership about half an hour and went home in our new car
Great sales team. Ayla was fabulous. Not as satisfied with the finance department. Had several issues. As of today, a month later, still not resolved.
Great experience, wonderful dealership and will visit and recommend to anyone that wants to get a car in the future. Thanks for the great car
Brandon was very professional and knew what he was doing and selling to us. He was sure he could help us and do it right!
Satisfied with hyndai services.brandon helped me very well.the way he spoke with me is very impressed,and also I got good deal in my new car,I will suggest to my friends about hyndai service.but make sure you will also satisfy my friend like me,of course you guys definitely do that.Once again thanks Hyndai and Brandon!!!!
Very awesome people super friendly! The service was great and Brandon was awesome! I went back to get my oil changed and it was still the same super friendly and great place!
no issues, no pressure, great to work, easy and clear purchasing and they listened to us. everything I would expect working with a Garff dealership.
We were in a bind. Our vehicle's transmission failed us on our thousand mile journey to Utah. We needed a new car. Referred to Ken Garff Hyundai DT SLC, we already had in mind what make and model we wanted and what options were critical. They didn't blink an eye and within minutes of our walking into the dealership were met by professionals—not your typical car salesmen (we weren't afraid :)). They had the crossover we wanted in a price range we wanted; but we didn't buy the vehicle that night. In fact our decision to ... Read More DealerRater - Dec 15, 2017
If you are looking for a car, go and see Brandon at Ken Garff Hyundai Downtown. He is knowledgable, patient, and NOT anything like the typical sales guy who just wants to sell you anything. He genuinely cared for what I was looking for. I have bought a lot of cars and have never had such a great buying experience and it was all because of Brandon.
Thanks for an awesome purchase experience. My interaction with my local dealer in Boise was so bad that I was forced to look for an out of state option to purchase a G80 Sport. Your team dealt with me in an ethical and fully transparent fashion, and I strongly encourage potential Boise buyers to contact your dealership before making a final decision.
Everything was straight forward and easy to understand. They where willing to work with me and figure everything out. Only thing they need to do now is give me my $350 check for my last two months on my lease payment they promised.
The dealership was professional, Brandon was knowledgeable. My only complaint was the vehicle had been parked where the water sprinkles had been getting it wet for apparently a lengthy time, which blemished the paint. The dealership hopefully corrected this issue.
I love that the prices are online and the price you see online is the price you pay. No hidden fees or haggling. They are upfront about the price. I will purchase from this dealer again.
I'm old school and don't like a lot of red tape. At Ken Garff when dealing with the sales staff and explaining my buying preference they kept all the talk simple and went slow enough that i understood and was comfortable during the sales process. It was a simple enough and good enough that this is our second Hyundai. My son also purchased a car from this dealership.
I was pleasantly surprised with my experience buying a car. Frank was awesome to work with. I hate pushy car dealers and this was not one. I also enjoyed only working with one person and not having to deal with multiple people.
Excellent salesman and we really appreciate it your approach to pricing vehicles and the whole atmosphere in the dealership. We will definitely return again and have now bought two vehicles at Ken Garff and will probably buy more