Customer Testimonials
Great experience, great people to work with and no high pressure sales can’t wait to go back when I’m actually ready to buy a car
Serviced for a recall on my Hyundai Kona. Exceptional service and did not have to wait long.
Very efficient experience. If I lived in the area this would be my go to location. They even got my recalls done when my local dealer was still waiting for parts.
This is the third car I’ve purchased from Ken Garff. As per the usual they walked me through the buying process step by step and catered to our time and comfort the whole experience. I’ll probably never buy a car anywhere else. I love the service plan and everything that they include with the warranties.
Got me in and out within a hour. Great service
They were very nice. The facility was clean .
This dealer did a phenomenal job with the whole process. They communicated everything so well and were so helpful. I’ve never had a car purchasing experience that is better than this.
Hi, I had a great experience with your dealership. Zach, the sales agent was very helpful and was able to find the exact model and color of the car we were looking for.
Hi, you guy's helped me out with getting a new car for my mom. Zach Roberts was my salesperson and his cousin breidan in finance were fantastic in getting the job done period! Me and my mom just went to thank all of you so much!!!
Overall, every employee we interacted with was approachable, helpful, and genuinely appreciative of our business. We felt well taken care of throughout the entire process and are grateful for the positive experience.
No judgement care. Techs were knowledgeable, fast, and even recorded service work. They also were kind not to overcharge, upsell, or add unnecessary products/ fees. Oh, and they're super fast!
Got a lease with them, very nice and helped me understand the lease and insurance. Jared was great and even negotiated the price down.
Very good and helpful
Zach was awesome 👍😎 will look for him next time I go car shopping , everyone else stopped by and filled me in what they do and how they could help if I needed it. Was offered drinks by several people.doughnuts to,thanked me for my military service .. all and all wonderful experience 😁😁
Simple oil change. In and out and just over an hour.
had an amazing experience at Hyundai Downtown! After visiting several other Hyundai dealerships, this team truly went above and beyond. They were incredibly helpful, accommodating, and genuinely worked hard to make everything happen. I never felt pressured and felt like they actually cared about getting me into the right vehicle. I’m so happy with my purchase and would absolutely recommend Hyundai Downtown to anyone looking for a great car-buying experience! ❤️
Excellent customer service and kindness of family member of someone deployed and in need of help
They were incredibly helpful and were able to find the particular car I was looking for even though they had sold the last one on the lot. Highly recommend!
Carlos was great and easy to work with. I felt no pressure to buy. He wanted to help make something work for us.
Excellent service, friendly, knowledgeable, works with a sense of urgency. Top notch!!
Efficient capable and helpful people provide a great experience to purchase your vehicles. Would recommend them to anyone interested in purchasing a vehicle.
The team here is awesome! They've always been so nice and have always made sure I was kept in the loop with what was going on.
Zach, Breidan and Jose were amazing host for my family. I appreciate their time and patience for helping my family and I get into some new cars. Thanks guys!!
I had two rear tires replaced on my Hyundai Ioniq 5 (following a tire blow out after only 9,000 miles on factory-installed tires). Fortunately the tow was free but the tires cost a bit more than I wanted. I also got a door handle locking sensor replaced under warranty. My car repair was delayed an extra day because it somehow got lost in the shuffle, but I’m satisfied with the work.
I appreciated the tip Ryan Pineau gave me about how to reach a human being at the service counter instead of being stuck with AI “Brooke.” Call directly (from a ... Read More Google - Aug 27, 2026
I have always had great service from Ken Garf. They got the car in on time and fixed the recall issue will no problem.
The team was super knowledgeable and efficient. They weren’t trying to upsell me or make me feel like I was paying more than I should be. They have new systems now that notify of all the progress while your car is being serviced and they make sure to get you a ride share service when you need it. Overall, really happy with the service!
15,000 mile service
We just bought a car from there. It was more than we hoped for
Team affect! My salesman was low pressure, listened, and make very good suggestions. We weren't planning on buying new, but after he explained the offers available we considered it. We went to lunch and reviewed the offered he gave us. It is a real deal. The finance guy was the same way. He explained the different warranties and gave us discounts we didn't know to even ask for. The Manager came by a couple times just to put us at ease.
In the end, we got the car we really wanted with more features than we knew were ... Read More DealerRater - Aug 23, 2026
Top notch service from Nefi and the entire team at Ken Garff Hyundai Downtown. They have always made me feel like family.
Was expected to have our car in the shop for at least 2-3weeks for transmission issues. Our rep Paul was awesome and made sure we had a loaner car and made everything so simple for us. It only took a week but we are so thankful for all the help and how easy the process was
Replaced a key FOB.
First new car Check up for oil change and tire rotation at no cost to me
Quick efficient and thorough
Fantastic dealership, easy to work with good prices. This is my 4th purchase with this dealership
Sienna and Breidan were both wonderful to work with! Very pleasant and kind. I am so happy with the car I got and they were both incredibly helpful. Getting a new car is never the easiest process, but they made it as seamless as possible. Thank you to both of them!!
They were inclined to work with me where another dealership balked at cutting any slack. They also let me bring my Chiweenie with a bellyband and harness. I didn't want him alone all day, and he loves people.
Our salesman was professional and the people in finance were also very up front and kind.
The sales people we worked with were Sienna Rencher and Lola Ramos. Sienna was patient, knowledgeable and very helpful showing and describing many car advanced features. Together with her manager, Lola Ramos, they made sure that none of our questions were left unanswered. The sale was processed professionally and fast.
We found the car we wanted (2024 Tucson Hybrid Touring) at the Ken Garf Hyundai Downtown dealership. The sale went fast and smoothly.
1st time buyer at Ken Garff downtown. Experience was relatively smooth and non pressured. I'd consider them in the future so another car purchases
Ryan and the team have done an incredible job taking care of us and our car!
They fit me in for a look at my tire which had some significant surface damage to see if it would require replacement. Surprisingly, they didn't try to find it higher but reassured me that there was no concern and no need to replace. I appreciate the honesty and the quick service
Oil.change Software updates Excellent service.
Easy to work with. Friendly. Knowledgeable. Willing to go the extra mile to make you happy with your purchase.
AC stopped working while traveling from OOT to SLC. AI receptionist able to schedule service for first thing next day. Check in process was quick, easy and friendly staff. Did troubleshooting and no further issues. Free shuttle service was a huge bonus to be dropped off and brought back to pick up car!
Paul Righter helped me with my car service. He was an exceptional representative of Garff Hyundai. Paul is personable, positive, and very helpful. Helping the customer have a good experience is obviously a priority for him. He was cheerful and kind the entire time I
The service employees, like Stephen, listen well and are so nice. The techs repaired and serviced my car quickly and efficiently.
I called and told the salesperson the model I was looking to see and test drive. He told me they had one coming in soon. Once it arrived, he called me. I met my wife at their downtown location. We test drove it, liked it, and bought it that evening. Very easy! No pressure or effort to sell me add on protections that I didn't want. Good job! Fair deal.
Oil change was fast and efficient. Took one star off since I got a lot of requests for a review. Once is enough
This is a professional clean place with great complimentary hot and cold drinks while you wait, that was on top of everthing concerning my vehicle.
Ryan Pennington, servive person, was so kind and professional. He explained things very well, as did the mechanic fixing the passenger side CV/ axle. The customer waiting area is very comfortable. The car is 7 years old now and we have received excellent care during these 7 years. We purchase the advantage plans in order to keep the car in good condition.
30,000 tune up on my Hyundai Kona, excellent customer service by Tim and done in a timely and efficient manner. They listen.
Zach was AMAZING!!! He was able to accommodate our needs and brought a vehicle in from another state that was to our liking as well as give us a loaner vehicle until our new one arrived. How does that? Well Ken Garff does say “We Hear You” and they did as well us beat their competitor. They did not only gain a sale they gained a customer for life!
Isaac was fantastic to work with. He helped me stick to my budget and got me more than I was expecting with the car I wanted! Excellent customer service all around. I bought a new car in 3 hours total!
They checked my car out but now they give you the results electronically only. You have to print your own copy. Other than that I really love how thorough they are.
This was my best experience by far in buying a new car!! Thank you, Jackson for making it happen!
The sales and finance people were helpful, prompt, accommodating, and friendly. Excellent car buying experience all around.
Everyone at the dealership were super helpful through the whole process without putting pressure on me. Numair -- my salesperson -- was especially great, taking time to answer all my questions and making sure the car was going to be exactly what I wanted. This was one
They were Friendly, and helpful. I felt like I was at the Olive Garden, “they treat you like Family”. Over all great experience.
Great service with very nice people.
Quickly fixed a problem with the trunk of my car. They were efficient and communicated clearly (Ryan and Collin were especially helpful). After this experience, I'm never going back to other dealers for service!
(Translated by Google) The dealer's staff is always very friendly. (Original) El personal del dealer siempre es muy amable
Great service
I dropped my car off the night before service. I had a recall fixed, an oil change and an 800 dollar, 30 thousand mile service. I came back at 5:30 the next day and waited 30 minutes (closing time) for them to finish. At 6pm I was rushed to pay without any real explanation of services rendered. A couple of days later I got an email telling me I needed an air filter replacement. Why didn’t they mention it while I was waiting? It’s kid of buggy to pay almost 1000 dollars and not have a the air filter included.
Excellent job
Got my oil changed and they had great customer service and very friendly to work with. I also liked that they video their overall inspection and send it to me.
Great service
We've been coming to Ken Garff Hyundai for routine service for years. With their advantage care plan, the cost per oil change is cheaper than most other third party places we have found. They offer rideshare options if you can't stay with your car, and provide video and written feedback on the multi-point inspection. I've never found them overly pushy about doing additional work/maintainence and have always had a positive experience.
Easy to work with!